Refund & Cancellation Policy
Last updated: June 20, 2026
This policy explains how Footing subscriptions are billed, how to cancel, and when refunds apply. It forms part of, and should be read together with, our Terms of Service.
Subscriptions & billing
Footing is sold as a monthly subscription (Starter, Professional, or Premium). Your plan fee is billed in advance at the start of each monthly billing period through our payment processor, Stripe, and renews automatically each period until you cancel.
Some plans include metered usage (for example exports, QuickBooks syncs and journal-entry posts, additional active jobs, custom columns, or seats). Usage beyond your plan’s included amounts is billed at the rates shown on the pricing page and charged at the close of the billing period in which it was incurred.
Cancelling
You can cancel at any time from Settings → Billing, which opens your secure billing portal. Cancellation takes effect at the end of your current billing period: you keep full access until that date, and you will not be charged again afterward. We do not lock you into a contract, and no cancellation fee applies.
Refunds
Subscription fees and usage-based (overage) charges are non-refundable, including for partial billing periods, except where a refund is required by applicable law. Because cancelling stops future renewals while preserving your access through the end of the period you already paid for, we do not prorate or refund the remainder of a current period.
Billing errors & duplicate charges
If you believe you were charged in error — for example a duplicate charge or a charge after a confirmed cancellation — contact us within 60 days of the charge. We will investigate and, if we confirm an error, correct it and refund the affected amount.
Goodwill refunds
Beyond the cases above, refunds are at our discretion. If something went wrong on our end, tell us — we would rather make it right than leave you with a bad experience.
Changes
We may update this policy from time to time. Material changes will be communicated through the service or by email, and the “last updated” date above will change. Continued use of the service after an update constitutes acceptance of the revised policy.
Contact
Questions about billing, cancellations, or refunds can be sent to hello@footingtool.com.